The Golden Rule of CRM
In high-ticket digital sales, your memory is not a reliable tool. You may talk to 20 business owners in a single week. By next Tuesday, you will not remember which CEO complained about a plugin or which owner has a hard-stop for a vacation.
🧠 The “Brain” of HCC
The CRM (Customer Relationship Management) system is the central nervous system of Hill Country Coders. It is how we track revenue, forecast growth, and—most importantly—ensure you get paid on your deals.
⚠️ The Golden Rule
There are no exceptions. If a task isn’t in the system, from a management perspective, the work was never done.
How the CRM Protects YOU
If a lead comes back 3 months later and buys, the CRM history proves you were the one who nurtured them. It guarantees your paycheck.
If you are out sick or on vacation, the Project Manager can see exactly where you left off so the deal doesn’t die in your absence.
It helps us track which lead sources (Direct Mail vs. SEO) are performing best, allowing us to give you better leads over time.