Course Content
Module 2: Initial Lead Follow-up
Speed is everything for digital leads (Evaluation Tool submissions)
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Module 5: Initial Price Quoting & “Touring the Portfolio”
Handling the price question before you've built value.
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Module 7: Narrowing Selection & Building Value
guiding them to the right solution (Web App vs. Marketing Site).
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Module 12: Post-Sale Communication
The "Do" Phase – ensuring they stay happy.
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Fast Track: Selling Digital Growth

Relentless Pursuit

In the realm of sales, persistence is key. Most salespeople falter early, leaving opportunities untapped. We use the “1-3-5-7” follow-up cadence to ensure consistent engagement.

The Follow-Up Cadence

DAY 1
Initial Contact
DAY 3
First Follow-up
DAY 5
Value Add
DAY 7
The Pivot

📊 The Stat: Most sales are closed after the 5th contact. If you stop at Day 3, you are working for the competition.

The Scripts

📞 Live Call Scenarios

Warm Lead Answer

“Hey Bob (Confident Tone) this is [Name] with HCC. I am just replying to your request for more information.”

Cold Lead Answer

“Hey, this is [Name] with HCC. I just wanted to say when I stopped by your store/website, I thought your [Logo/Video] was excellent. I am interested in finding out more about what you do and to see if the services we offer can be of any benefit to you.”

🚧 Handling Objections

They say: “What services do you offer?”

“Sure, we are a multinational company that provides full-service design and digital marketing, focusing on small business growth. I am not sure if we can help you, but I would like to know if you would be willing to spend 10-15 minutes looking to find out where you would like your business to be in one year.”

They say: “No / Not Interested.”

“Can I ask you one question before you hang up? Are you happy with the amount of traffic you are getting through your website?

I am not sure if we can help you, but I would like to know if you would be willing to spend 10-15 minutes looking to find out where you would like your business to be in one year.”

📼 Voicemails

Cold Voicemail

(Casual Tone) “Hi, This is [Name] with HCC. I am reaching out because I have looked at your website and I have a few tips that may help your website traffic increase. If you would like more information… Looking forward to hearing from you.”

Warm Voicemail

(Casual Tone) “Hi, This is [Name] with HCC. You reached out for more information on our services. Feel free to reach out to me at [Number]… Looking forward to hearing from you.”

💡 Key Strategy: Notice how we handle the “No”? We validate, ask a pivot question, and then sell the future (Where do you want to be in one year?), not the product.